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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to concierge@mabelmain.com.

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Mabel & Main sells only real diamonds and gold & all engagement rings are accompanied by GIA grading certificates for the solitaire setting.

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The diamonds offered by Mabel & Main are from legitimate sources not involved in funding conflict abroad and are in compliance with the United Nations resolutions. Our diamonds are guaranteed to be conflict-free to the best of our knowledge and/or written guarantees provided by the suppliers of these diamonds.

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At launch we will provide GIA certificates with every solitaire centered Engagement or Bridal Ring Set purchase. The grading certificate will match a minimum or better of center stone characteristics advertised

Our Company

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Mabel & Main is headquartered in the heart of New York in the Diamond District. Our location is a business office; we do not have a customer showroom at this time to help keep our prices affordable for our couples. To learn more, visit our contact page here.

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We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings!

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The modern couple shops together and purchases wedding rings that fit their priorities, not those of a salesmen or aggressive marketing tactics.

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Four generations of expertise applied to an eCommerce shopping experience that's second to none in the Jewelry industry. Feel free to explore our story and what makes us unique here.

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Too often you'll hear "It's not the same in person!" but often spoken by those who haven't shopped at retailers with a See it, Wear it, Love it Guarantee, and a team that's committed to ensuring you're absolutely in love with your purchase! View our returns and exchange information here.

Availability & Shipping

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Rings are shipped out within ten business days of your purchase and shipped according to the shipping speed you selected at checkout. The shipping speeds are available for review here.

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We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings!

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No. All orders are shipped with tracking, insurance, and signature required upon delivery to ensure you receive your order safely. Currently signature required by a person over the age of 18 cannot be removed from a delivery option.

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To request a new shipping address, locate your order confirmation email and hit reply with the new address you would like to update your shipping address to. An associate will reply confirming these changes within 1 business day.

Purchase & Payment

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We accept any major credit card (Visa, MasterCard, American Express or Discover logo), Financing through Affirm, and Paypal.

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We collect sales taxes in some jurisdictions within the United States. The sales tax for any order will be displayed during checkout.

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Currently we offer Paypal Pay Later through our checkout process.

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We've outlined a detailed explanation of the refund process here.

Order Status

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To view your order status, log into view your orders here.

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Order is Being Reviewed Order Details & billing information are being reviewed
Order Verification Additional Billing Details are required, contact My Trio Rings
Ring(s) are Being Prepared/Crafted Rings are undergoing sizing and final quality checks
Order Shipped Your order has been shipped!
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You'll receive a tracking number on the evening of your shipping date which was shown at checkout and in your order confirmation email. All orders are shipped with tracking, insurance, and signature required upon delivery.

Changing an Order

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To request a new shipping address, locate your order confirmation email and hit reply with the new address you would like to update your shipping address to. An associate will reply confirming these changes within 1 business day.

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Locate your order confirmation email and hit reply with your change request. Our team will confirm the update within 1 business day.

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For questions pertaining to an existing order, locate your order confirmation email and hit reply with your inquiry!

Returns, Warranty & Services

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We offer a see it, wear it, love it guarantee! You can explore our satisfaction guarantee here.

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We offer a discounted ring sizing service you can read more about here.

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Yes! We offer a lifetime crafter's warranty which you can learn more about here.

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We offer a number of services such as resizing, polishing, cleaning and engraving which you can explore here.

International Customers

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We have served couples across the world and ship wherever Fedex and UPS go! To see if your country is included, add your desired rings to cart and proceed to checkout where you can select your country in the shipping address. For additional information about shopping internationally, visit here.

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Our rings are listed in US Dollars. If your bank card is in another currency, your bank will convert your currency to USD. Please contact your bank for additional information.

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We do not charge taxes on behalf of your country, however local officials may impose a tax or duty when your rings are being delivered. The local customs and duties are the responsibility of the customer.

Ring Care

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As time passes, and you wear your rings day in & day out, they will eventually need a little TLC. The diamonds may be cloudy or the gold may seem dull. To bring life back into your brilliant diamond and gold wedding rings, you can either use an at-home remedy of a warm water and dish-soap soak for 20-40 minutes, followed by a gentle brushing and rinse off, or you can send it to us, the professionals, for an ultra-sonic cleaning.

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It is a personal preference to take off your ring before bed, but here are a few things that can happen to your ring while sleeping:
-Prongs become loose due to snagging
-The structure of the ring is deformed
-The ring could harm you or your partner

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White golds silvery appearance is the result of blending pure gold with white metals such as nickel, palladium, or manganese. Therefore, the true base color of your white gold ring is yellow gold. If your white gold ring starts to display a yellow-ish hue, this means that the “white” rhodium plating that was concealing the yellow gold is starting to wear off and would need to be sent to us to be re-dipped.

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Rings are susceptible to bending if there is an exertion of physical pressure. This can take place during a number of activities while wearing your rings - take precautions not to allow the ring to bump against door frames, snag within grocery bags, or be worn during workouts at the gym.

 

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